This Privacy Policy governs the manner in which Roofing Ruby (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website roofingruby.co.uk (“Site”). This Privacy Policy applies to the Site and all services offered by Roofing Ruby, including connecting UK homeowners with trusted roofing professionals and facilitating financing options. What Information Do We Collect? We may collect personal information from Users in various ways, including, but not limited to, when Users:

• Visit our Site;
• Fill out forms to request roofing quotes or services;
• Subscribe to our newsletter;
• Engage with other features, services, or resources available on our Site.

Personal Information: We may collect personal identification information, such as:

• Name;
• Email address;
• Telephone number;
• Postal address (including postcode for matching with local roofers);
• Details about your roofing needs (e.g., type of issue, urgency).

Users may visit our Site anonymously. We only collect personal information if voluntarily submitted. Users can refuse to provide personal information, but this may limit their ability to access certain services, such as requesting roofing quotes. Non-Personal Information: We may collect non-personal information about Users’ interactions with the Site, such as:

• Browser type;
• IP address;
• Device information;
• Pages visited and time spent on the Site.

Information from Third Parties: If you interact with third-party services (e.g., financing partners or roofer networks) through our Site, we may receive information you submit to them. Both Roofing Ruby and the third party will be data controllers for such information. Please review the privacy policies of these third parties to understand how they handle your data. Usage Data: We collect data about your use of the Site, including:

• Details of forms submitted (e.g., roofing issues, financing interest);
• Transactions or interactions with roofing professionals or financing partners;
• Correspondence sent to us via email or other channels.

You can browse the Site without providing personal details, but you must submit information to use services like requesting quotes or exploring financing options.

We use cookies to enhance your experience on the Site. Cookies are small text files stored on your device that help us:

• Monitor Site usage;
• Improve usability;
• Personalize content.

Types of Cookies:

• Essential Cookies: Enable core functionality, such as form submissions and account logins (if applicable).
• Analytics Cookies: Used by analytics providers (e.g., Google Analytics) to generate statistical reports about Site usage . These cookies collect anonymized data stored by the provider.
• Marketing Cookies: May be used by third-party advertisers (if ads appear on the Site) to tailor content. We have no control over these cookies; check the advertisers’ privacy policies for details.

You can disable cookies via your browser settings (consult your browser’s “Help” section). However, rejecting cookies may limit Site functionality, such as the ability to submit quote requests via Typeform. If you block cookies, you may not be able to fully use our services.

How Do We Use the Information We Collect? We may use your information to:

• Deliver roofing services effectively, including matching you with trusted UK roofers;
• Provide quotes, financing options, or other services you request;
• Fulfill obligations from agreements between you and us or our partners (e.g., roofers, financing providers);
• Respond to inquiries, complaints, or customer service requests;
• Notify you about changes to our services;
• Administer, improve, and optimize the Site;
• Create anonymized reports for internal use or publication;
• Conduct internal marketing and demographic studies to enhance our services;
• Ensure Site security.

Marketing Communications: If you consent (e.g., by opting in during form submission), we may send you email notifications, newsletters, or marketing communications about roofing services or financing options. You can opt out at any time by:

• Clicking the “unsubscribe” link in emails;
• Emailing us at hello@roofingruby.co.uk;
• Writing to us at the address below.

Disclosure of Your InformationWe will not share, sell, or distribute your personal information without your consent, except as outlined below or required by law:

• Service Providers: We may share your information with trusted roof ers or financing partners to fulfill your quote requests or service needs.
• Legal Requirements: We may disclose information if required by law, court order, or to comply with UK data protection regulations (e.g., UK GDPR).
• Rights Enforcement: We may share information to enforce our rights under this Privacy Policy or our Terms and Conditions.
• Third-Party Platforms: If you interact with third-party platforms (e.g., Typeform, financing providers), they may process your data as separate data controllers. Check their privacy policies for details.

Publicly posted information (if applicable, e.g., reviews) may be visible to other Site users worldwide. Be cautious when sharing personal details publicly.Third-Party SitesThe Site may link to third-party websites or services (e.g., roofer websites, financing providers, Typeform). We are not responsible for these sites’ practices. This Privacy Policy does not apply to third-party sites; review their privacy policies to understand how they handle your data. Advertisements (if present) on the Site may link to advertisers’ websites, which collect data based on their own privacy policies.

How Do We Protect Your Information? We adopt appropriate security measures to protect your information from unauthorized access, unlawful processing, accidental loss, destruction, or damage, including:

• Encryption for data transmission (e.g., SSL/TLS for Typeform submissions);
• Secure storage systems;
• Access controls for authorized personnel only.

However, internet data transmission is inherently insecure, and we cannot guarantee absolute security. You submit data at your own risk.

Accessing Your Information Under UK GDPR, you have rights to:

• Access your personal data;
• Request rectification of inaccurate data;
• Request erasure of your data (subject to legal obligations);
• Restrict or object to processing;
• Data portability.

To exercise these rights, contact us at:

• Email: hello@roofingruby.co.uk

We may require proof of identity. We may charge a fee (up to £10, as permitted by UK law) for data access requests to cover administrative costs.